Frequently Asked Questions

Applications are completed online through the Applicant Login. Simply select your desired property and complete the application form. One applicant can begin an application and invite roommates to apply as a group.
Applications require: 

• Goverment-Issued ID 
• Proof of income or financial aid 
• Guarantor information (if required) 
• Application fee payment

The application fee is $35 per person and is non-refundable. Most applications are processed within 2-5 business days depending on document submission and screening completion. Students and first-time renters may be required to provide guarantor or co-signer who agrees to be financially responsible if rent is not paid. 

Yes. Renter's insurance is required for every individual tenant before move-in. This protects your personal belongings and helps determine responsibility for damages between roommates or occupants. Proof of insurance must be provided before your move-in date.  

Rent can be paid online through RentCafe or the resident portal. We can also accept checks, money orders, or cashier's checks if needed. 
Accepted payment methods include: 

• ACH/Bank Transfer (No Fee) 
• Debit Card ($5-$10 Fee) 
• Credit Card (2.95% Fee) 
• Money Order or Cashier's Check (No Fee)

Groups and roommates can make partial payments towards the total balance due. We do not determine how rent is divided between roommates. 

RentCafe is our online resident portal where residents can:

• Pay rent 
• Submit maintenance requests 
• Upload documents 
• Reviewe lease agreements 
• Communicate with management 

After your application is approved, you will receive an email invitation to create your account. Parents and guarantors can also be provided access to RentCafe in order to make payments directly. If you experience login issues, please contact the leasing office for assistance. 

Maintenance requests should be submitted through RentCafe or the resident portal. Emergency maintenance issues may include: 

• No heat during winter
• Flooding or major leaks 
• Electrical hazards
• No hot water 
• Lockouts (lockout fees may apply for lost keys) 

Pet policies vary by property. Breed restrictions, weight limits, pet rent, and additional fees may apply. Please contact the leasing office for property-specific pet policies. 

Yes. Some communities participate in affordable housing programs with income qualifications. Eligibility is determined based on: 

• Household income 
• Household size
• Area Median Income (AMI) guidelines 
• Program-specific program requirements

Applicants may be required to provide: 

• Pay stubs 
• Tax returns 
• Bank Statmeents 
• Benefit letters 
• Student financial aid documentation 

Our leasing team is happy to help. Please contact us by phone, email or through the resident portal.